Effective Date: 01.01.2026

1. Introduction

Welcome to The Full Works ("we", "our", "us").

We are committed to protecting your privacy and ensuring that your personal information is handled securely and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or use our services.

2. Who We Are

Business Name: The Full Works

Email: info@the-full-works.com

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us using the details above.

3. Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

• Name
• Email address
• Telephone number
• Postal address
• Event venue details
• Wedding or event date
• Booking information
• Payment information (payments are processed securely by our payment provider and we do not store your full payment card details)

Technical Information

When you visit our website we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on our website
• Cookies and similar technologies

4. How We Use Your Information

We use your information to:

• Respond to enquiries.
• Prepare quotations.
• Manage bookings.
• Deliver our wedding décor and event styling services.
• Process payments.
• Communicate with you about your booking.
• Improve our website and customer experience.
• Meet our legal and accounting obligations.
• Prevent fraud and protect our business.

5. Our Legal Basis for Processing

Under UK GDPR, we process your personal information because:

• It is necessary to perform a contract with you.
• You have given us consent (for example, to receive marketing emails).
• We have a legal obligation to retain certain records.
• We have legitimate business interests, provided these do not override your rights.

6. Marketing

If you choose to receive marketing communications, we may send you updates, offers and news about our services.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

We will never sell your personal information to third parties.

7. Sharing Your Information

We only share your information where necessary, such as with:

• Payment providers
• Website hosting providers
• IT support providers
• Professional advisers (such as accountants or insurers)
• Legal or regulatory authorities where required by law

All third parties are required to keep your information secure and only use it for the purposes we specify.

8. How Long We Keep Your Information

We only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, tax and accounting requirements.

After this period, your information will be securely deleted or anonymised.

9. Cookies

Our website may use cookies to:

• Remember your preferences.
• Improve website performance.
• Understand how visitors use our website.
• Support website functionality.

You can control or disable cookies through your browser settings.

10. Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

Although we take reasonable steps to protect your information, no internet transmission can be guaranteed to be completely secure.

11. Your Rights

Under UK GDPR you have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Restrict processing.
• Object to processing.
• Request transfer of your data where applicable.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details above.

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

13. Children's Privacy

Our services are intended for adults planning weddings and events. We do not knowingly collect personal information from children under the age of 13.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the revised effective date.

15. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Website: https://ico.org.uk

16. Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

The Full Works

Email: info@the-full-works.com